Q. What payment methods do you accept?
A. We accept PayPal, Visa, MasterCard, American Express, & Discover.
Q. Where are you located?
A. Springfield, Missouri USA
Q. Do you ship to a P.O. Box addresses?
Q. Do you ship from overseas/China?
A. No! Some of our products were manufactured in China, but all of our products are shipped from the USA.
Q. Where do you ship to?
A. We only ship to the United States! We do not ship internationally to any other countries.
Q. How much is shipping?
A. Due to the change in shipping costs the shipping rates are as follows:
0 - $20.00 =$4.95 / $20.00 - $40.00 =$6.95 / $40.00 - $60.00 =$8.95 / $60.00 - $80.00 =$10.95 / $90.00 - $99.00 =$12.95 / $100.00 and up = Free Shipping
Q. Do you provide tracking numbers?
A. Yes if applicable, we will email them to you when your order has been shipped from our warehouse.
Q. Can I cancel my order?
A. Sorry, there are no cancellations.
Q. Do you have a storefront?
A. No. We are only online.
Q. I ordered a product then I got an email indicating the product that I ordered is out of stock. What happens now?
A. Once you received the notification email, you will be informed that your purchase will be refunded for the specific out of stock item. You may substitute the out of stock item with another item of the same price. You will have 24 hours to respond with your choice otherwise you will receive a refund.
Q. Why do items become out of stock when I made my purchase?
A. Reason for this is because our warehouses serve many other businesses as well which will cause an item to become out of stock. We do our best to stay on top of inventory however a product may become out of stock before we can update it in our system.
Q. Do you accept returns?
A. At this time we do not accept returns.
Q. Am I able to receive a refund for my purchase?
A. There are no refunds except if an item is out of stock in our warehouse at time of purchase.
Q. How long do I have to wait to receive my item(s)?
A. All orders are shipped within 1-2 business days from the day you place your order, and delivered within 5-7 business days from the day you place your order. Please be mindful of shipping delays due to COVID-19, weather, holidays etc.
Q. What do I do if I receive the wrong item(s)?
A. That is mostly unlikely to happen but sometimes human error will occur, please contact us right away and let us know. We will do our best to get the correct item to you.
Q. My item(s) are broken. What do I do now?
A. Most of the time received items are broken due to mishandling during shipment. In this case, please contact the carrier that shipped your item to file a claim. Sisi Amor Boutique is not responsible for items received broken via shipment.
Q. Product availability?
A. Our products change rapidly, as well as sell out quickly which means not all items will always be available.
Q. My item was delivered to the wrong address.
You will have to file a claim with the carrier.
For more information on Shipping & Refunds click here